Click and Chat

Our Fully Managed Chat Service lets you and your team focus on your core business – serving your customers! Let our professional agents chat with your website visitors and convert them into customers! They interact with customers just as your own employees would through canned scripts and FAQ’s. Our agents will guide customers through your website offering help and encouragement along the way. It truly is the best way to increase conversions and give visitors a better customer experience.

Our Chat Platform includes all the features that an individual or a large call center needs to chat with customers. Our platform includes all of the premium features you expect for one low price. We don’t limit the functionality or charge more for premium features. You have access to all the information you need about your visitors and their browsing behavior so you can see where they are spending their time on your site. We also provide powerful controls for managing and transferring chats, monitoring agents, defining rules for proactive chat invitations, and creating powerful reports and analytics.

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Our Features

LIVE CHAT 

Chat with multiple customers in real time to increase sales and improve customer service.
 

CUSTOMIZATION

Customize the chat window to be consistent with your brand identity.

CUSTOMER RECORDS

Quickly retrieve any and all past communication with your customers.

MOBILE ACCESS

The live chat application works on mobile devices and tablets, allowing you and your customers to communicate on the go.

ENGAGE CUSTOMERS

Reach out to your site visitors actively or passively to initiate a chat through personalized greetings or custom pop-ups.

SECURITY

Maintain a secure level of communication with your visitors with the highest levels of encryption and security.

REPORTS

Manage volumes of data though clear and concise reports, graphs and charts.

CAMPAIGN MANAGEMENT

Refine your ppc and online marketing campaigns though comprehensive reporting and analytics.

LIVE VISITOR TRACKING 

Track the movement of all your website visitors in real time, whether you’re chatting with them or not. Follow the behavior of your site visitors from the time they land on your website.

MANAGEMENT

Establish and maintain quality control with chat management tools.

SOCIAL MEDIA

Real time tracking and chatting functionality for your social media campaigns.

LANGUAGES 

Eliminate borders and become international with real time translation.

INTEGRATIONS

Seamless integration with your company’s CRM system to compliment your workflow and create efficiency.

API

The ClickandChat software can integrate with your API and become a powerful tool in your online arsenal.

FEEDBACK

Feedback and ratings on customer experiences can help optimize the user experience.