KEEP THE LIGHTS ON BY PROVIDING LIVE CHAT
Never miss an opportunity to connect with an existing or potential customer with 24/7 Live Chat.
ENGAGE CUSTOMERS PROACTIVELY AT THE RIGHT TIME
Send personalized greetings and pop-up invites to capture the attention of your website visitors, while being armed with their history and interests.
CUSTOMIZE THE CHAT EXPERIENCE TO OPTIMIZE RESULTS
Track customer movement on your website in real time; predict their interests, reach out to them with the right message.
LET YOUR CUSTOMERS TELL YOU WHAT MATTERS MOST TO THEM
Increase customer satisfaction and agent effectiveness through customer feedback.
PROVIDE A UNIQUE AND BRANDED CHAT EXPERIENCE
Customize chat graphics and the interface to be consistent with the look and feel of your company.
INCREASE QUALITY AND RESPONSE TIME
Allow agents to manage customer queues as a team, ensuring increased response time and effectiveness.
UTILIZE CUSTOMER PROFILES AND HISTORY TO ANTICIPATE AND SOLVE CASES
Agents have access to all previous chats and page views associated with a customer, allowing them to quickly resolve issues and offer products or services of interest.
PROVIDE 24/7 LIVE CHAT SUPPORT
Utilize our highly experienced and professional agents to support your business whenever you are unavailable; never miss an opportunity to connect with a customer.
INTEGRATE LIVE CHAT WITH YOUR CRM
Seamlessly connect with SalesForce, Microsoft Dynamics, Sugar CRM, among others, to compliment your business.
CUSTOMIZE THE CHAT MESSAGES OR UTILIZE CANNED RESPONSES; YOUR CHOICE
Take advantage of unique sales opportunities or customer support issues, while maintaining consistency and quality for FAQs with pre-canned responses
GET FEEDBACK IN REAL TIME ON CHAT PERFORMANCE FROM CUSTOMER RATINGS
Utilize post-chat surveys to rank customer satisfaction, allowing Agents to track performance and sales milestones.
OPTIMIZE ADVERTISING AND MARKETING CAMPAIGNS
Understand what yields the greatest results to drive traffic to your site.
IMPROVE AGENT EFFECTIVENESS, RESPONSE TIME AND QUALITY ASSURANCE
Track queue duration, response time, ticket status and customer surveys to manage your team to success.
MANAGE RESULTS REMOTELY VIA MOBILE ACCESS
Utilize your mobile device, tablet or computer to oversee your Agents and operations.
PROVIDE YOUR TEAM THE RIGHT ANSWER AT THE RIGHT TIME, PRIVATELY
Send private messages to Agents during a live chat, allowing them to receive training or answers to specific product or service inquiries.
USE POWERFUL ANALYTICS TO MAKE STRATEGIC BUSINESS DECISIONS, EVERY DAY
Access to 40 reports provide valuable data on your customers, campaigns, products or services, and website.
Click and Chat
27762 Antonio Pkwy Ste L1-323
Ladera Ranch, CA 92694