ENGAGE CUSTOMERS PROACTIVELY
Send personalized greetings and pop-up invites to capture the attention of your website visitors, while being armed with their history and interests.
PROVIDE A UNIQUE AND BRANDED CHAT EXPERIENCE
Customize chat graphics and the interface to be consistent with the look and feel of your company.
USE POWERFUL ANALYTICS TO MAKE STRATEGIC BUSINESS DECISIONS, EVERY DAY
Access to 40 reports provide valuable data on your customers, campaigns, products or services, and website.
UTILIZE CUSTOMER PROFILES AND HISTORY TO ANTICIPATE AND SOLVE CASES
Agents have access to all previous chats and page views associated with a customer, allowing them to quickly resolve issues and offer products or services of interest.
OPTIMIZE ADVERTISING AND MARKETING CAMPAIGNS
Understand what yields the greatest results to drive traffic to your site.
GET FEEDBACK IN REAL TIME ON CHAT PERFORMANCE FROM CUSTOMER RATINGS
Utilize post-chat surveys to rank customer satisfaction, allowing Agents to track performance and sales milestones.